SmartDoor Connected Pet Door (Medium) — App-Controlled

Reviews

1. G GeorgeD. Boswell 1/5

   Microchip incompatibility with newer chips

   I installed the medium flap and tried to enable microchip access, but the unit didn’t recognize my cats’ newer chips. The vet confirmed the reader uses older RF detection standards, so newer implants may not be detected. I returned the unit for a refund.

2. S Sidewinder7 5/5

   Solid construction and useful notifications

   After hesitating because of negative reports, I installed it and found it well built. It lets me manage access for five dogs and sends entry/exit alerts. Follow instructions carefully for metal doors, since metal affects tag detection. I’m running on batteries and have seen consistent life and stable Wi‑Fi. Note: when using access control, there can be a brief wait for the latch to release.

3. N Nunya 4/5

   Stopped working within a year, but replaced under warranty

   It performed well for months but then ceased functioning completely in under a year. I improvised a manual fix to keep the flap usable, which was inconvenient. After contacting customer service it was covered by the 12-month warranty and they agreed to replace it. Changing my rating based on that responsive support.

4. N Neasa 1/5

   Hardware is solid but 'smart' features fail often

   Physically the door feels robust, but the smart functions are inconsistent. The collar tag detection is unreliable and the unit frequently drops offline, making the remote features useless at times. It’s overpriced for the experience.

5. K KAW1 1/5

   Flap alignment and catches cause pets to be stuck

   The flap tends to overswing and then lacks the power to return to center, settling just before the catches. That leaves my cat stuck on either side until I force the flap fully open. It’s dangerous and impractical unless someone is always nearby to help.

6. J Jordan Shackelford 1/5

   Unreliable software and weak chip reader

   This product cost me a lot of frustration. The app is buggy, scheduled permissions sometimes reset, and the RF reader struggled to detect my cat’s implanted chip after setup. I had to rely on the collar tag, which is not ideal. The flap also failed to fully latch at times, causing continuous motor cycling.

7. J Jennifer 5/5

   Cats love it — controlled access works well

   My cats enjoy coming and going freely, and because only their collar tags allow entry, we haven’t had strays coming in. Everyone in the household is happy with the convenience and control.

8. K Kindle Customer 2/5

   Used unit locked out and outdated firmware problem

   I bought a refurbished-like unit and it locked me out after showing an unsupported firmware message. Getting replacement help was slow and confusing; I struggled to reach proper technical support and felt misled about compatibility and updates.

9. D Dorothy Petersen 5/5

   Easy install, but fob attachment slips off

   Installation was straightforward and it functions as intended. The only problem I’ve had is keeping the collar fob attached — its clip is too small for my dog’s key ring and keeps slipping off. I’ve reached out to support but haven’t heard back yet.

10. S sz 1/5

    App failures and locking motor jam after weeks

    The flap initially worked but the app frequently lost its Wi‑Fi link and then the locking motor began to stick after some weeks, leaving us unable to open the flap reliably. Build quality and size were good, but the lock motor must be dependable. We decided to return it.

11. E Eric D. 1/5

    Disappointed — setup and app are clunky

    I switched from another cat flap to get timed and selective access but ran into unexpected issues. The unit required extra hardware for wall mounting and the installation is more intrusive than I expected. The app setup was not intuitive — changing a programmed schedule meant deleting and recreating entries. My cat also seemed unsettled by the frosted flap, and the overall experience didn’t match the advertised simplicity.